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State of Experience
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- 6 things every business has in common with Disney and why you should adapt them
- 5 reasons every business or practice should adapt the Disney principles.
- The MASSIVELY expensive disconnect between what your customers think versus what you think.
- The true cost of poor customer service
- The awesome profitability of loyal customers and how to create them.
- Discover who your competition really is why it matters to your bottom line
- How to price your product or service so that it is congruent with your business
- Companies with great customer service are not afraid to charge a premium
- Are you criminally negligent when you do this?
- 52% of consumers said they will pay more for a good experience
- 66% would pay more for a great experience