Magic Key 4 Standards Play Video Standards Audio Key 3 Employees Key 5 Environment How a street sweeper creates happinessAlec Baldwin shows you how to find your center and create your missionEven a dumb-as-a-box-of-rocks employee can do thisDisney’s biggest mistakeHow to eliminate “I don’t know” from your employees vocabularyDiscover Disney’s secret code for profitability Refer to pages 37-40 in your manual